Our client reached out citing user experience issues where the submission of a PHP form took ~30 seconds!! With this long of a wait … the users would often click to submit their data again, refresh the screen, or abandon the effort altogether. Slowness breeds frustration (and edge-case data problems!). We had an initial client discussion of the system and how to reproduce the issue. Once I’d been given access … I was able to identify the root cause (e.g. a particularly noisy MySQL query), clarify the user’s expectation, and deploy the fix that resolved the issue … without the aid of subject matter experts. Do you have business processes or system issues that you’d like help investigating? Drop me a note!